TANDEM is synonymous with savings and quality,
in fact our model Business ideal makes available
of our partners the right tools for reduce management costs
by increasing thus the recovery of funds and resources,
guaranteeing however a very high degree of efficiency and quality
on the services requested.
ABOUT US
TANDEM was born from the idea of creating new opportunities, the concept of work for us depends on some indispensable factors Constancy, Dynamism, Flexibility, Creativity and Professionalism.
Our Partners by choosing us will have at their disposal a highly qualified team 24 hours a day who will take care of finding you the right flows to ensure that our work is your strength, leaving us the task of managing the activities remotely which vary from the Help Desk to the Contact Center.
Our network is dictated by the importance of commercial relations giving continuity to the business of our partners, the aim is to build constant and long-term relationships.
Remote Assistenza
& Help - Desk
Offering customers the best advice on all services, support in close contact with the user for resolution of technical problems with remote support activities.
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• Call Center / HelpDesk 1st Level
• Hotline Specialist / 2nd Level Support
• Logical and Fisical IMAC
• Hardware Support, Management and Maintenance
• Configuration Center
• Software Distribution
• Server Support
• Network Support
SERVICES
Tools for Monitoring
Dashboard, KPI, CRM in order to have full control of the flows related to the service.
Back - Office Activities
Offering customers the best advice on all services, support in close contact with the user for resolution of technical problems with remote support activities.
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• Optimization of off-line activities following a telephone contact
• Management of information desks (URP)
• Reception and switchboard services (reservations, receiving requests and / or questions)
• Complaints service
• Data recording and monitoring (from data entry to complex file management)
• Trouble ticketing
MISSION
Our Mission is to create a solid bond between partner and customer, all our operations are constantly monitored in order to guarantee the maximum value of the SLAs (Service Level Agreements).
The creation of specific processes by type of service serves to constantly retain our customers.
A broad perspective of the future allows us to design and build a continuous and constant business over time, innovations are the basis of our ideals.
CUSTOMER
SERVICE
One of the solutions linked to the Contact Center is the management of the customer service that is entrusted to a highly qualified team and through an efficient management software CRM allows you to monitor data and information in real time in order to have highly reliable analytical reports.
SOS
H24
Equipped with highly qualified, specialized and multilingual staff with careful coordination we manage the prompt intervention of services related to companies and public bodies with an optimized system available 24/7.
HELP DESK
& TECHNICAL ASSISTANCE
The solution suitable for all the main types of services required, we manage and coordinate any type of intervention
BACK
OFFICE
The real strength is the management behind the scenes, our staff will be helpful in improving administrative management, optimize the internal structure, increase the efficiency of processes increasing performance, allowing you to integrate both activities internal and external to your structure in order to reduce costs management thus creating an excellent relationship between quality and savings.
LEAD
GENERATION
One of the building blocks to form an excellent Contact Center is the generation of Leads, this solution allows the acquisition of useful and highly profiled contacts.